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Everything the app does, in plain language. Ask the assistant anything, or browse by topic.
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Getting Started
Account and Sign-in
Troubleshooting
Getting started
Clients and HM Dashboards
Team and Permissions
Scoring
Candidates
Roles and the Bar
Interviews
Second Placements
Talent Pool
Account and Billing
Frequently asked
It says duplicate detected, did I break something?
No. It means Giusim already analyzed this candidate for this position, and it stopped before spending anything. Open the existing report, hit Re-analyze anyway if you really want a fresh run, or Discard upload. More
How long does question generation take, and is it stuck?
Usually 60 to 100 seconds, and the progress bar shows which of the three phases it is in. It never hangs silently: it visibly finishes or fails, and on failure a Try again button appears. If the bar is still moving, it is working. More
I added a junior to my team, why can she not export PDFs?
The Junior preset deliberately excludes Export PDFs, along with Numbers, placements, and role editing. If she should export, open Settings, then Team and permissions, and switch on Export PDFs for her account. Capabilities are adjustable per person after picking a preset. More
Can the assistant change things by itself?
No. It can only offer buttons; you click, it runs, and status moves come with a named confirmation and an Undo. More
Can my hiring manager see the pipeline without me sending Excel files?
Yes. From the client's card on the Clients page, open Hiring manager dashboards, enter their email, and hit Send dashboard invite. They get a link to a live, read-only table of candidates, roles, and stages for their company only, and it updates as the search moves. More
Does the hiring manager need a password?
No. They sign in with email only: a 6-digit code is emailed to them, valid for 10 minutes. There is no password to create, remember, or reset. More
I added a junior to my team, why can she not export PDFs?
The Junior preset deliberately leaves Export PDFs off, along with Numbers, Second placements, and role editing. If you want her exporting, open Settings, Team and permissions, click her name, tick Export PDFs, and hit Save permissions. More
Do I have to upload LinkedIn too, or is the CV enough?
The CV alone is enough, LinkedIn is optional. Without it the score still runs, but the CV versus LinkedIn consistency dimension is not scored. Add it when you have it: a file, a screenshot, or pasted text all work. More
Can I score a photo of a CV someone sent me on WhatsApp?
Yes. The CV upload accepts images (PNG, JPG, WEBP) alongside PDF, DOCX, TXT, and MD, and scans are fine. Save the photo and drop it into the CV field like any other file. More
It says duplicate detected, did I break something?
No. It means Giusim already analyzed this candidate for this position, so nothing ran and no tokens were spent. Open the existing report, hit Re-analyze anyway if you really want a fresh run, or discard the upload. More
How do I score 40 applicants for one role without doing them one by one?
Use the small arrow next to Score a CV and pick Score many CVs at once. Choose the role, select all 40 files, and hit Pair & score batch. The progress panel tracks the run, duplicates are skipped for free, and every candidate gets the same full evidence report as a single score. More
What do the score numbers mean, is 70 good?
Scores run on a 100-perfect scale: 88 and up is a strong fit, 56 to 87 is worth an interview, below 56 is a weak fit. So a 70 means the candidate is worth an interview, with the open questions listed on the report. More
Why is this candidate's score capped?
A score is capped for exactly one reason: a must-have requirement was contradicted by an actual quote in the candidate's own documents. The red banner on the report names the requirement. Missing evidence never caps a score, it only creates verify-in-the-screen questions. More
What is "The skeptic" thing on my home page?
It is Giusim re-checking its own earlier conclusions every time new data lands, an interview, a meeting, a status change. When the new evidence disagrees with something already on file, an item appears in the feed with why, what changed, and a suggested move. Nothing changes until you mark it Done or Dismiss it. More
The candidate is wrong for this role but perfect for another kind of role, can I check that without ruining his score?
Yes. Open the report, describe the other profile in the Alternative lens box in a sentence or two, and click Evaluate under lens. You get a separate lens score with its own evidence, and the original role-bar score is preserved in the score history with the full lineage visible. More
Why did the requirements the HM stressed a month ago stop affecting scores?
Meeting emphasis fades after 45 days unless it is repeated or confirmed. This is deliberate: old obsessions should not keep skewing new scores. If the requirement still matters, it will come up in the next meeting digest and you can approve it again, or the HM can confirm it on a real candidate, which makes it binding. More
The hiring manager changed his mind about requirements, do I edit the JD?
No. Leave the JD alone; it is only the starting point. Digest the meeting where he said it (Roles, Manager meetings tab) and approve the proposed bar change. The living bar then outranks the older JD text in every new score. More
Can I get the interview questions in Hebrew?
Yes. On the candidate's interview page, set the language selector to עברית before hitting Generate questions. The whole kit comes out in Hebrew: questions, listen-for markers, red flags, and advance criteria. You can regenerate the same kit in English later. More
How long does question generation take, and is it stuck?
Usually 60 to 100 seconds. The progress bar shows three real phases: reading the candidate's file, writing the questions, checking for issues. It never hangs silently: it visibly finishes or fails, and on failure a Try again button appears in place. More
I interviewed a great runner-up, can I place him somewhere else and earn from it?
Yes, that is exactly what Second placements is for. Add the partner's role as an opportunity and Giusim scans every candidate you have interviewed, using interview transcript evidence. Nothing is shared with anyone until the candidate is flagged open to placement and you explicitly share, and the name stays hidden until you explicitly reveal. More
Will the partner see the candidate's name?
Not until you explicitly reveal it. Everything shared before that, the portal teaser, the sell sheet, the anonymous CV, keeps the candidate unnamed. The reveal itself requires recorded consent and a name-clear confirmation, and once done it is logged permanently with the partner's name on the match card. More
Where do I put a strong CV when there is no open role for it?
File it to the talent pool: open Talent pool in the Agency section, drop the CV, and hit File to pool. Giusim inventories it once and then matches the person locally against every open role and partner opportunity as they appear, showing the best current match with an approximate score. More
Can I connect my own Claude API key?
Yes. Giusim supports connecting your own Claude, OpenAI, Groq, or ElevenLabs key. Your usage then runs on your key and your provider bill, and Giusim charges nothing on it. The Giusim team connects the key for your account, so ask your account owner or contact the Giusim team to set one up. More
What happens if I do not connect my own key?
Your AI usage runs on Giusim's keys and is billed at cost plus a margin. Your spend caps still apply either way. More
Is the AI usage part of the software price?
No. The software subscription is a separate charge from AI usage. Bring your own key and you pay your provider directly; use Giusim's keys and it is billed cost plus. More
Can I try scoring without real candidate data?
Yes. The Try it with a sample article in Getting started has a bundled sample role and CV; the run is real, the person is not. More